Privacy Policy

Last updated: January 15, 2026

1. Introduction

Shared Mobility Africa (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, physical address)
• Company or organization name
• Professional title and role
• Payment and billing information
• Account credentials (username and password)
• Communications preferences

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device information (hardware model, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of visits)
• Location data (GPS coordinates, if you have enabled location services)
• Usage data (how you interact with our Services)
• Cookies and similar tracking technologies

2.3 Fleet and Transport Data

If you use our fleet management or transport solutions, we may collect:

• Vehicle location and tracking data
• Trip and route information
• Driver performance metrics
• Passenger booking and payment data
• Operational and performance analytics

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Sending administrative information, updates, and security alerts
• Responding to your comments, questions, and customer service requests
• Developing new products, services, and features
• Analyzing usage trends and optimizing user experience
• Detecting, preventing, and addressing technical issues and fraud
• Complying with legal obligations and enforcing our terms
• Marketing and promotional purposes (with your consent where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Partners

We may share information with our business partners, such as taxi associations, transport operators, and technology partners, to provide integrated services.

4.3 Compliance and Protection

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

4.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Restriction: You can request that we restrict the processing of your information
• Objection: You can object to our processing of your information
• Data Portability: You can request a copy of your data in a structured format
• Withdraw Consent: You can withdraw consent where we rely on it for processing

To exercise these rights, please contact us at privacy@sharedmobility.africa.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@sharedmobility.africa
• Phone: +27 (0)87 236 3065
• Address: 55 Richards Drive, Halfway House, Midrand, South Africa

14. Regulatory Information

Shared Mobility Africa (Pty) Ltd is registered in South Africa and complies with the Protection of Personal Information Act (POPIA) and other applicable data protection regulations.